Pk 11's Privacy Policy

1. What Data We Collect

We collect certain information when you create an account and use our services on pk 11. This Privacy Policy clearly explains what data is collected and why. pk 11 only collects the minimum information necessary to operate our services.

2. How Your Data Is Used

Pk 11 uses collected data only for specific, transparent purposes. Every use of your information is detailed below:

• Account Management: Your data is used to verify registration, authenticate logins, and maintain the security of your account.
• Transaction Processing: Financial information is required to process deposits, pay out withdrawals, and verify bonus eligibility.
• Fraud Prevention: Device and usage data is analyzed to detect multiple accounts, money laundering, or suspicious activity.
• Service Improvement: pk 11 analyzes your preferences and usage patterns to continuously deliver a better experience.
• Legal Compliance: Certain data is retained to meet regulatory requirements and fulfill legal obligations.
• Customer Service: Your account information is used to verify your identity when resolving issues and providing support.

Pk 11 will never use your information beyond the purposes stated above. Your consent will be obtained before your data is used for any new purpose.

3. Data Sharing & Disclosure

Pk 11 does not sell your personal data to third parties and does not generally share it. However, data may be shared in the following limited circumstances:

• Payment Processors: Only the information required to process transactions is shared with payment gateways such as bKash, Nagad, and Rocket.
• Legal Obligations: Information may be disclosed in response to a court order, government investigation, or direct request from a regulatory authority.
• Technology Service Providers: Limited data is shared with trusted partners who provide server hosting and cybersecurity services, and they operate under agreed confidentiality agreements.
• Fraud Prevention Agencies: In cases of serious fraud or money laundering, relevant information may be shared with the appropriate authorities.

4. Cookie & Tracking Policy

Cookies are used on the pk 11 website and app. Cookies are small text files stored on your device that help improve your browsing experience.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on pk 11.

5. Data Retention Period

Pk 11 retains your data only for as long as it is necessary or legally required. Retention periods vary depending on the type of data:

• Account Information: Retained for the duration of account activity and for 5 years after account closure.
• Transaction Records: Retained for a minimum of 7 years in accordance with financial regulations.
• KYC Documents: Up to 5 years after verification, then securely deleted.
• Support Contact: Retained for 2 years from the date of last contact.
• Marketing Data: Deleted immediately upon opt-out.

Once the applicable retention period expires, pk 11 securely deletes or anonymizes your data. This process is carried out automatically.

6. Your Data Rights

Every member registered with pk 11 enjoys the following rights regarding their personal information:

7. Protection of Children's Privacy

Pk 11 is strictly for users aged 18 and above. We do not knowingly collect information from minors. Age verification is mandatory at registration, and KYC documents may be requested in cases of doubt.

If we become aware that a minor's information has been collected inadvertently, the account will be closed immediately and all associated data will be securely deleted. Regarding accounts belonging to minors, guardians may support@pk11.imto get in touch.

8. Security Measures

Pk 11 uses industry-leading security technologies and practices to keep your data protected. The core components of our security framework are:

• TLS/SSL Encryption: All data transferred between your browser and pk 11's servers is protected with 256-bit encryption.
• Two-Factor Authentication (2FA): An OTP is used as an additional layer of security during login.
• Firewall & DDoS Protection: Our servers are protected by advanced firewalls and DDoS mitigation systems.
• Regular Security Audits: An independent team of cybersecurity experts conducts regular audits of our systems.
• Access Controls: pk 11 staff only have access to the information needed for their specific role. All access is logged.

That said, no system on the internet is 100% secure. We therefore urge users to stay vigilant — use strong passwords, never share your login credentials with anyone, and avoid logging in over public Wi-Fi.

9. Changes to Privacy Policy

Pk 11 may update this Privacy Policy from time to time. Revisions may be made due to service expansions, new legal requirements, or technological changes.

• For significant changes, a notification will be sent to your registered email or mobile number.
• The "Last Updated" date at the top of the page will always reflect the most recent changes.
• Continued use of pk 11 after updated policies are published will be considered acceptance of the revised terms.
• Previous versions of the Privacy Policy are available upon request from our support team.

We recommend reviewing this page regularly to stay up to date with pk 11's Privacy Policy.

10. Contact & Complaints

For any questions, concerns, or complaints regarding this Privacy Policy, please contact pk 11's dedicated Privacy Team. Our support team is available 24/7 to assist you.

If your complaint is not resolved through our Privacy Team, you may escalate it to the relevant data protection authority. pk 11 is always committed to upholding your privacy rights.